PrimeCast ReportPilot Support

ReportPilot helps Shopify merchants review store KPIs, export ready-made reports, monitor low-stock exceptions, and schedule report delivery.

Before contacting support

Open ReportPilot in Shopify Admin and check the Dashboard, Schedules, History, and Pricing & Billing pages. Failed scheduled runs appear in Report History with a concise error message.

Support requests

Use the support contact option provided on the ReportPilot Shopify App Store listing or the merchant support channel supplied with your installation. Include your store domain, the report type, and the approximate time the issue occurred. Do not include passwords, API keys, or payment credentials.

Service status

If scheduled delivery is unavailable, manual CSV exports remain available according to your plan while the issue is investigated.